Help Desk Support
Location:
Alexandria, VA
Description
Provides user support and services as the initial point of contact for trouble ticket reporting, system and network troubleshooting and providing users assistance to determine service problems. Interacts with clients via telephone and e-mail in the pursuit of problem resolution. Provides trouble ticket processing and status, trouble ticket escalation, fault isolation, functional guidance, technical support as necessary. Performs day-to-day operations within the helpdesk guidelines and procedures in a shift work environment. Provides input for the development of performance measurement and quality assurance reports. Prepares reports as required. Contingent on Army G1 Contract award. Work is at Fort Belvoir.
Required Experience and Skills:
This position is an entry-level position or a position for a recent colleges graduate. A minimum of 2 years experience with office automation applications such as the Microsoft Office suite of applications is required.
Education and Certification Requirements:
- Associates Degree in Computer Science.
- Extensive Government Background Check
- Drug Screening
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