PC Technician II Sustainment

Location:

• San Diego, CA
• Bremerton, WA
• Oklahoma City, OK

Description:

PC Technicians will provide on-site IT support for existing Government and Contractor end-user personnel at DOD locations nationwide; support is required for hardware and software (operating system and applications)

Essential Responsibilities:

• Provide IT hardware configuration, troubleshooting and resolution support.
• Provide support for all IT equipment, to include network servers, PCs, printers, portable computers, Blackberry devices, Polycom units and other miscellaneous IT equipment.
• Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices. Contractor shall survey new installations and move IT equipment as requested by the customer on-site support staff.
• Image PCs with latest sanctioned images, configure system for users, and resolve any system access issues for users.
• Printer maintenance: Install and maintain all types of network and PC attached printers (bar code, inkjet & laser);Install and configure network print servers; Troubleshoot problems with print servers.
• Provide support for CAC (Common Access Card) deployment. Install smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates.
• Provide troubleshooting, guidance and training to customer personnel on use of the CAC card and its software certificates.
• Provide software configuration, troubleshooting, and resolution.
• Provide technical support on software installation and configuration.
• Provide IT support for special projects; for example upgrades to RF, RFID, LANs, etc. that may include assisting other contractors.
• Provide software support to include but not limited to the following: Microsoft Windows XP Professional; Microsoft Windows 2000 Professional / Server; Microsoft Windows 2003 Server (Enterprise Edition);Microsoft Windows 2008 Server (Enterprise Edition);Microsoft Windows Vista; Microsoft Windows 7 ; Microsoft Office 2000/2003;Microsoft Outlook 2000/2003 ; Microsoft’s Active Directory (AD); SQL Server ;Microsoft Internet Information Server (IIS); Veritas Backup ; SMS;GlobeRanger iMotion;Citrix Presentation Server Web Client
• Assist the customer's on-site IT support staff in applying pertinent Defense Information Security Agency Security Technical Implementation Guidelines (DISA STIGs).
• Assist the customer's on-site IT support staff in troubleshooting and restoring network (LAN/WAN) issues.

Required Experience and Skills:

• Knowledge of PC hardware and software installation, repair, testing and troubleshooting.
• Basic understanding of structured cabling and LAN architecture.
• Knowledge of basic networking concepts such as DNS, DHCP, TCP/IP,Active Directory, MS Exchange and network security safeguards as necessary.
• Ability to perform hardware and software upgrades to existing computers using the MS Windows operating systems and associated MS productivity software programs.
• Excellent oral and written communications skills, as well as strong team and customer relation skills.

Preferred Experience and Skills:

• Experience with trouble ticket management systems such as Remedy and Magic.
• Experience or knowledge of Enterasys network switches.

Education and Certification Requirements:

• High School Diploma
• Extensive Government Background Check
• Drug Screening
• Complete CompTIA Security+ certification
• Complete either MCTS-Windows 7, configuration OR MCSA Server 2008 certification within within 30 days of hire (IAT Level II)

Preferred Education and/Certifications:

• Associates Degree in IT-related field of study
• CompTIA A+, Network+, RFID+
• CCNA, ESE, MCDST, MCTS, MCITP certification

Physical and/or Driving Requirements:

• Valid driver’s license
• Ability to lift 50 pounds
• Ability to climb ladders
• May be required to operate Government-provided vehicles such as utility carts, automobiles, and pick-up trucks

**Please specify location preference in subject line**

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