Supporting IT Services

Supporting IT Services

Our highly qualified engineers provide a number of 3rd party IT support services, which complement our cybersecurity and other engineering service offerings.

Feel free to contact NES Cyber today to learn more about any of these services.

Account Management

  • Due diligence of 3rd party IT vendors
  • Periodic (Monthly or Quarterly) vendor data aggregation, analysis, and reporting
  • Expert IT advice, consulting, auditing (as needed)

Installation

  • Installation, configuration, and maintenance of networks, devices (e.g. firewalls) systems, applications, and data bases
  • Implementation and maintenance of IT ticket remediation system
  • Configuration and deployment of Windows or other OS access controls/ directory services

Systems Administration

  • Administration of Windows, MAC, and Linux operating system environments
  • Remote and on-site accessibility of client PCs, servers, and networks
  • Architecture and integration services for optimization and IT/ operational scalability
  • Remote and on-site troubleshooting for ticket resolution
  • Backup and verification of your company’s data
  • Remote user account management
  • Real-time review of rule-based system alerts

Maintenance

  • 24/7 Help Desk support
  • Continuous monitoring of IT system health and security alerts
  • Quarterly reporting to management on IT system incidents and remediation trends
  • Same-day installation of critical system patches to reduce your company’s risk
  • Quarterly or event-based scanning to identify changes in the IT environment