Network Operations and Global Support

Network Operations and Global Support

Exceptional expertise supporting end-to-end worldwide distributed voice, video and data systems

When you’re looking for a PROVEN change management process that provides documentation and coordination when implementing new capabilities and technologies, NES:

  • Fully staffs or augments your team with Network Operations Center professionals familiar with best of breed network management software and hardware.
  • Is experienced in performing 24×7 support to large-scale distributed networks with thousands of edge devices.
  • Provides application monitoring and incident/problem correlation between applications, systems, and networks.
  • Has proven exceptional performance supporting Department of Defense mission-critical, enterprise classified and unclassified networks with stringent Service Level Agreements.

Our customers really appreciate that NES  . . .

  • Strives on building customer relationships based on trust and honesty.
  • Provides technical managers who can engage you while understanding the underlying technologies and solutions provided.
  • Partners with you to evaluate performance metrics and identify Key Performance Indicators (KPIs) to quickly determine the health of the network and how efficient and effective IT services are being delivered to customers.
  • Engineering staff offers a wide array of knowledge and capabilities with reach back to a knowledge base from previous customer engagements.
  • Provides certified and specialized staffing for each position to include Cisco-Certified Internetwork Experts (CCIE) that offer immense skill in implementing and supporting Voice and Video networks.

Read our Customer Success Stories:  Communications Technology Optimization, Layer-3 Core Redesign

The NES team includes CCIE and CISSP certified engineers with Top Secret clearances and deep expertise successfully supporting the commercial, DoD and IC communities across a wide range of technologies:

  • WAN Technologies and Transition (ATM, IP P2P, MPLS, IPv6, NIPRNet, SIPRNet)
  • WAN Optimization (Optimizers, Quality of Service, Capacity Planning)
  • Wireless LAN (Cisco, Aruba, Xirrus)
  • Voice over IP (Cisco CME, CUCM, Avaya)
  • Video Teleconferencing and Video Streaming (Cisco, Polycom, Vidyo, VBrick, Mediasite)
  • LAN Technologies (NAC/802.1x, Web Content Filtering, Multicast)
  • Security/IA Hardware (Firewalls, VPN, IDS/IPS, DLP, SWG)
  • Type I Cryptography Appliances

Typical Engagement with NES:

  • BASELINING and STAFFING: The first step in our process is to meet directly with your team to understand your network, systems, applications, IT services and operating locations. During this meeting, we also gather information on Service Level Agreements (SLAs) for service and system availability, existing processes and other unique requirements. From this information, we partner with you to identify the correct staffing mix to meet your IT requirements. Our recruiting department has a proven exceptional record of quickly staffing the most challenging IT positional requirements within the DoD today.
  • GAP ANALYSIS: Throughout initial staffing, our technical managers will continually work with your team to identify and document any additional requirements that may have been missed during the initial baselining step to determine the way ahead.
  • KPI IDENTIFICATION: We will leverage our technical expertise in performing NOC support to quickly identify and provide you with Key Performance Indicators (KPIs) to measure your operational environment in order to evaluate SLAs as well as the efficiency and effectiveness of IT operations.
  • PERFORMANCE TRENDING: We will continually gather metrics on all KPIs and evaluate trends over time. This information will be provided to your team in a formal report with our analysis and recommendations on opportunities to improve your network, security and service operations.
  • CONTINUAL SERVICE IMPROVEMENT: As an ISO 9001:2008 certified organization, we understand the importance of evaluating operations and continually looking for opportunities to improve service delivery and operational effectiveness. As your network and mission evolves, and as we continually gain insight into KPI trends, we will partner with your team to proactively identify and exploit opportunities to improve our service to you and your IT customers.